Is this a scratch on the crystal or the AR coating of my C63?
Is this a scratch on the crystal or the AR coating of my C63?
Hi all, I have been a happy owner of the new C63 for a couple of weeks, but today my watch took a knock against a door handle as I was walking past and now I appear to have a scratch between the 1 and 2 o'clock indices.
I was surprised because sapphire should not scratch that easily, but then I remembered that some watches have AR coatings applied to the outside of the crystal as well.
Is that what this is, do you think? Or should I send it in for repair?
I was surprised because sapphire should not scratch that easily, but then I remembered that some watches have AR coatings applied to the outside of the crystal as well.
Is that what this is, do you think? Or should I send it in for repair?
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Re: Is this a scratch on the crystal or the AR coating of my C63?
I'm only able to look at it on my phone at the moment, but it looks more like residual from the door handle, as opposed to a scratch.
As to which side of the crystal has the AR coating. I'm sorry but I don't know.
Guy
Sent from my Xperia 5 using Tapatalk
As to which side of the crystal has the AR coating. I'm sorry but I don't know.
Guy
Sent from my Xperia 5 using Tapatalk
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And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)
Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
Re: Is this a scratch on the crystal or the AR coating of my C63?
Thanks, Guy.
Yes, at first glance of the photo above it does look somewhat like a dark residue, however that is because it's tricky to capture with a camera, so that's the angle from where it's most visible.
Head on, I looks like this:
So it's definitely a scratch of some sort as opposed to something residual from the door.
Yes, at first glance of the photo above it does look somewhat like a dark residue, however that is because it's tricky to capture with a camera, so that's the angle from where it's most visible.
Head on, I looks like this:
So it's definitely a scratch of some sort as opposed to something residual from the door.
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Re: Is this a scratch on the crystal or the AR coating of my C63?
Ah ha.
I can see it better now and am, sadly, inclined to agree it's a scratch.
I'll suggest two options;-
1. Live with it, or
2. Back to CW for a replacement crystal.
Guy
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I can see it better now and am, sadly, inclined to agree it's a scratch.
I'll suggest two options;-
1. Live with it, or
2. Back to CW for a replacement crystal.
Guy
Sent from my Xperia 5 using Tapatalk
In small proportions, we just beautie see:
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)
Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)
Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
Re: Is this a scratch on the crystal or the AR coating of my C63?
Damn, that's what I thought.
It's odd, though, isn't it?
I wouldn't have thought sapphire would scratch that easily. My other watch, which I've worn daily for 5 years, has taken plenty of knocks of similar force and the crystal still looks flawless.
It's odd, though, isn't it?
I wouldn't have thought sapphire would scratch that easily. My other watch, which I've worn daily for 5 years, has taken plenty of knocks of similar force and the crystal still looks flawless.
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Re: Is this a scratch on the crystal or the AR coating of my C63?
Time to replace your diamond doorknobs with gold, or even steel maybe.
Alex
C5A Mk1|C65 316L LE|C63 36mm, GMT, Elite, 2023ish FLE|C1 Moonglow|Omega Seamaster DeVille|Speedmaster Racing|MoonSwatch Mercury|RZE Endeavor|Tudor BB58 925
C5A Mk1|C65 316L LE|C63 36mm, GMT, Elite, 2023ish FLE|C1 Moonglow|Omega Seamaster DeVille|Speedmaster Racing|MoonSwatch Mercury|RZE Endeavor|Tudor BB58 925
Re: Is this a scratch on the crystal or the AR coating of my C63?
And live like a pauper? Never!
Joking aside, CW repairs have confirmed that only the underside of the crystal is coated with AR.
I'll be returning my watch to have it repaired.
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Re: Is this a scratch on the crystal or the AR coating of my C63?
Or place your wrist behind your back, crystal forward whenever you pass through a doorway. I’d do that. No, I really do. I also wrap my watch arm in a blanket if I’m sleeping on a plane, not that that’s happened for 15 months.
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“Exquisitely minging” MissF, 19 July 2022
Just call me Diderot
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Re: Is this a scratch on the crystal or the AR coating of my C63?
Given, I would try a good clean up before you return it. As you say it isunusual for sapphire to scratch like that.
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Re: Is this a scratch on the crystal or the AR coating of my C63?
Of course, that was the first thing I tried.
I'm 100% sure it's a scratch on the crystal.
Re: Is this a scratch on the crystal or the AR coating of my C63?
Update - here's what the repair team responded with:
Am I being unreasonable I'm thinking this should be covered by the warranty? There's no explanation as to how the sapphire crystal was scratches by a door handle, either.Many thanks for returning your watch to us for repair. It has been thoroughly inspected by our technicians, who have diagnosed the following issue:
- new crystal
The cost of completing the recommended repair is £47.40. Our current turnaround time for repairs of this nature is 8-10 weeks.
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Re: Is this a scratch on the crystal or the AR coating of my C63?
I wouldn't expect the warranty to cover this, it isn't an insurance policy.Am I being unreasonable I'm thinking this should be covered by the warranty?
I started out with nothing and I still have most of it left
Re: Is this a scratch on the crystal or the AR coating of my C63?
exHowfener wrote: ↑Fri Jun 11, 2021 12:20 pmI wouldn't expect the warranty to cover this, it isn't an insurance policy.Am I being unreasonable I'm thinking this should be covered by the warranty?
I suppose.
Shame the crystal can't stand up to a run-of-the-mill bump, either way.
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Re: Is this a scratch on the crystal or the AR coating of my C63?
By your own admission in your first post "clonked it on a door handle". Self-inflicted and most certainly not a warranty item.
Moreover, the repair cost is entirely reasonable, especially as CW are covering the cost of postage both ways.
Guy
Sent from my Xperia 5 using Tapatalk
Moreover, the repair cost is entirely reasonable, especially as CW are covering the cost of postage both ways.
Guy
Sent from my Xperia 5 using Tapatalk
In small proportions, we just beautie see:
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)
Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)
Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
Re: Is this a scratch on the crystal or the AR coating of my C63?
Sure, the cost of repair is reasonable.Bahnstormer_vRS wrote: ↑Fri Jun 11, 2021 12:39 pm By your own admission in your first post "clonked it on a door handle". Self-inflicted and most certainly not a warranty item.
Moreover, the repair cost is entirely reasonable, especially as CW are covering the cost of postage both ways.
Guy
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I didn't expect sapphire crystal to marr so easily, is all.
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