Service and showroom to reopen

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Kip
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Service and showroom to reopen

Post by Kip »

Good news! I am told that the service & repairs department, plus the showroom, will be reopening on Monday April 12th in line with the UK government guidelines.
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Re: Service and showroom to reopen

Post by missF »

Will they be serving alcohol and doing haircuts??! :D
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Re: Service and showroom to reopen

Post by RichM »

That's good to know... I need to get my 4mo C65 SH21 in for repair. I need that back on my wrist for the summer!
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Re: Service and showroom to reopen

Post by joerattz »

Is this an April Fools joke?
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Re: Service and showroom to reopen

Post by Kip »

No joke Joe.
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Re: Service and showroom to reopen

Post by burnki »

Thrilled to hear that! My C65's spring is apparently sprung.
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Re: Service and showroom to reopen

Post by RichM »

I have a returns package on the way to me to send my broken C65 back to CW Towers in.

So far, very straightforward.

What should I expect when the package arrives. Is it easy to safely package the watch to send back?

TIA, Rich.
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Re: Service and showroom to reopen

Post by MiniMpi »

RichM wrote: Tue Apr 13, 2021 2:31 pm I have a returns package on the way to me to send my broken C65 back to CW Towers in.

So far, very straightforward.

What should I expect when the package arrives. Is it easy to safely package the watch to send back?

TIA, Rich.
Hi Rich,

As I'm in Ireland they use a different system, they organize DHL to come and collect it in it's original box etc.
I have two being collected tomorrow.
Sorry I can't be of any help, I hope you get it back soon mate.
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Re: Service and showroom to reopen

Post by RichM »

^^^ Thanks! I do have all the original packaging so wondered about getting that ready.

Hope your repairs are swift!
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Re: Service and showroom to reopen

Post by nbg »

RichM wrote: Tue Apr 13, 2021 2:31 pm I have a returns package on the way to me to send my broken C65 back to CW Towers in.

So far, very straightforward.

What should I expect when the package arrives. Is it easy to safely package the watch to send back?

TIA, Rich.
I sent one back last year (spinning rotor on a new watch). My recollection is that the returns package is simply a form for you to complete, together with a prepaid Royal Mail Special Delivery envelope. It is left to you to decide how you package the watch inside the envelope. I sent mine back. Inside a watch pod, that I packed in an outer cardboard box that I had lying around.

I don’t know if the process is still the same.

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Re: Service and showroom to reopen

Post by RichM »

^^^ Thanks for the information.

I think I'll package it in the original boxes ready for its return.
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Re: Service and showroom to reopen

Post by Bahnstormer_vRS »

^^^^Using the original box or other square/rectangular box allows CW to store/stack the box easily.

A watchpod on its own doesn't work so well.

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Re: Service and showroom to reopen

Post by RichM »

^^^ Thanks!

I'm glad I've kept all the original packaging although sorry it's being used to send back for a repair!

Thanks for the replies everyone.
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Re: Service and showroom to reopen

Post by H0rati0 »

Timely reminder for me to get my C8PR back for repair. Just spoken to CS, they say using a watch pod is good so that's my plan.
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Re: Service and showroom to reopen

Post by MiniMpi »

DHL collected my two watches today as scheduled by CW.
I sent them back in the newer CW boxes.
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