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CW half links World Tour report

Posted: Tue Sep 14, 2021 4:39 pm
by desmodue
CW was kind enough to supply the newer properly sized half links for my C60 Trident. Sent via Royal Mail on/around Aug 12th to Peru, Indiana USA. At one point the package was less than 150 miles from my home when it was at the Chicago terminal, but ended up in Lima, Peru South America. By the time it is delivered it will have covered over 12,000 miles on the journey. All for the price of a stamp.

Not a rant, just an amusing situation.

September 8, 2021, 9:02 pm
Departed
LIMA, PERU
Your item departed a transfer airport in J CHAVEZ INTL, LIMA, PERU on September 8, 2021 at 9:02 pm. The item is currently in transit to the destination.

September 8, 2021, 2:58 pm
Departed
ATLANTA, UNITED STATES

September 6, 2021, 10:28 am
Departed
CHICAGO, UNITED STATES

September 6, 2021, 5:44 am
Arrived
CHICAGO, UNITED STATES

September 5, 2021, 8:57 am
Processed Through Regional Facility
CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER

September 4, 2021
In Transit to Next Facility

September 3, 2021, 7:48 am
Departed USPS Regional Facility
CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER

September 3, 2021, 7:48 am
Arrived at Regional Facility
CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER

September 3, 2021, 6:38 am
Arrived at USPS Regional Facility
CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER

August 25, 2021, 11:07 pm
Processed Through Facility
ISC CHICAGO IL (USPS)


August 12, 2021, 11:58 pm
Processed Through Facility
LANGLEY HWDC, UNITED KINGDOM

August 12, 2021, 7:26 pm
Acceptance
UNITED KINGDOM

Re: CW half links World Tour report

Posted: Tue Sep 14, 2021 4:43 pm
by missF
:lol:

Re: CW half links World Tour report

Posted: Tue Sep 14, 2021 4:47 pm
by Thegreyman
Wow :shock:

Perhaps the links had always wanted to visit Machu Picchu :lol:

Re: CW half links World Tour report

Posted: Tue Sep 14, 2021 4:52 pm
by rkovars
I am envisioning an envelope like one of the old steamer trunks with all of the stickers!


Image

Re: CW half links World Tour report

Posted: Wed Sep 22, 2021 7:29 pm
by desmodue
World Tour update 9/22/2021:

14 days since "Departed Lima, Peru. In transit to next destination"

Still hasn't reached a destination. Could be on the way to Bangkok,who knows?

Re: CW half links World Tour report

Posted: Mon Oct 04, 2021 7:41 pm
by desmodue
Conclusion 10/4/2021

Filed lost mail report with USPS.
Their reply: Yep, sure is.

:lol:

Re: CW half links World Tour report

Posted: Tue Oct 05, 2021 2:38 am
by Viognier
Love to interview the genius who couldn't decipher Indiana USA.....

Re: CW half links World Tour report

Posted: Thu Nov 18, 2021 7:03 pm
by desmodue
This process started the beginning of August, lost items through the mail happens. It's annoying when it does but overall the mail is dependable.

Three requests for a way to order half links unaswered.

CW's lack of response tells me that I am an idiot for buying from them. No wonder so many complain about poor service experience.

Re: CW half links World Tour report

Posted: Thu Nov 18, 2021 7:14 pm
by jkbarnes
The USPS sent your package to Lima, Peru, instead of Lima, Indiana, which you seem to view with just mild amusement. But three unanswered emails from CW and you dismiss the whole company? I don’t understand that.

Re: CW half links World Tour report

Posted: Fri Nov 19, 2021 3:23 pm
by desmodue
OK, then tell me how many months and how many unanswered requests before it isn't my fault but theirs?

Re: CW half links World Tour report

Posted: Fri Nov 19, 2021 3:34 pm
by BobMunro
desmodue wrote: Fri Nov 19, 2021 3:23 pm OK, then tell me how many months and how many unanswered requests before it isn't my fault but theirs?
Definitely not your fault - definitely the fault of .....




USPS!

Re: CW half links World Tour report

Posted: Fri Nov 19, 2021 5:11 pm
by desmodue
No, it is not the responsibility of the United States Post Office to handle request for service from a private business.

USPS lost the package, that's totally their fault.
Christopher Ward was made aware of USPS losing the package...and did nothing. Didn't file a lost package claim. Didn't replace the lost item. Didn't answer multiple request for a way to order half links.

Re: CW half links World Tour report

Posted: Mon Nov 22, 2021 10:28 pm
by JoeTheUndecided
I made an email enquiry yesterday and was told they would send me to a payment page to pay £12 per half link and would send them when they get them in 6 months time.

Re: CW half links World Tour report

Posted: Mon Nov 22, 2021 11:22 pm
by jkbarnes
£12 per half link?! They had been sending them out for free!

Re: CW half links World Tour report

Posted: Tue Nov 23, 2021 12:39 am
by audio.bill
jkbarnes wrote: Mon Nov 22, 2021 11:22 pm £12 per half link?! They had been sending them out for free!
That clearly wasn't a sustainable business model since in addition to production cost they were also covering shipping. Their current charge is extremely reasonable and can be considered a nominal fee compared to some other brands that charge hundred(s) for extra links.