SH21 servicing cost???

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NeWard
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Re: SH21 servicing cost???

Post by NeWard »

Bahnstormer_vRS wrote: Thu May 27, 2021 10:20 pm ^^^^ Yes; its quite a rare piece and worth keeping if you can.

Good luck, hope it goes well for you.

Guy
Thank you, fingers crossed :oops:
NeWard
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Re: SH21 servicing cost???

Post by NeWard »

Ok so the final verdict from CW is that since I can't provide warranty booklet or ordering number to them they will not honor any services on this watch. Its a shame because of how limited this watch is and even though I knew its less than 5 years old but since I have nothing to show it CW will not cover it.

My only option is to return it to the seller who sold me this watch, or if anyone in the forum is interested in it I can sell it to them. :(
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H0rati0
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Re: SH21 servicing cost???

Post by H0rati0 »

NeWard wrote: Sun May 30, 2021 4:45 pm Ok so the final verdict from CW is that since I can't provide warranty booklet or ordering number to them they will not honor any services on this watch. Its a shame because of how limited this watch is and even though I knew its less than 5 years old but since I have nothing to show it CW will not cover it.

My only option is to return it to the seller who sold me this watch, or if anyone in the forum is interested in it I can sell it to them. :(
If it were me I'd take the hit and get it straightened out with CW. You're almost out of warranty anyway and the black/red SH21s are the most desirable as well as rarest.

You could also ask a local watchmaker (a proper technician) to take a look, if no parts are necessary he could probably sort it. After all you don't have to worry about invalidating the warranty!

Your call of course, best of luck.
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NeWard
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Re: SH21 servicing cost???

Post by NeWard »

H0rati0 wrote: Sun May 30, 2021 5:45 pm
NeWard wrote: Sun May 30, 2021 4:45 pm Ok so the final verdict from CW is that since I can't provide warranty booklet or ordering number to them they will not honor any services on this watch. Its a shame because of how limited this watch is and even though I knew its less than 5 years old but since I have nothing to show it CW will not cover it.

My only option is to return it to the seller who sold me this watch, or if anyone in the forum is interested in it I can sell it to them. :(
If it were me I'd take the hit and get it straightened out with CW. You're almost out of warranty anyway and the black/red SH21s are the most desirable as well as rarest.

You could also ask a local watchmaker (a proper technician) to take a look, if no parts are necessary he could probably sort it. After all you don't have to worry about invalidating the warranty!

Your call of course, best of luck.
I really wanted to fix this watch but the repair cost on this watch is a bit steep to me and I don't know if I wanted to pay it out.

I'm also furious that the seller sold me a faulty/defective watch. I'm either going to return the watch to seller or ask him for partial $ back because prior to the deal he have stated the watch is in great condition and keeping good time meanwhile it stopped on me not even 2-3 days after receiving it. :? :? :?
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Re: SH21 servicing cost???

Post by JAFO »

@neward

I think I would have gone straight back to the seller. Before assuming the watch was sent to you in poor condition, maybe there was no problem, and the watch has been disturbed in transit. You said it ran for a couple of days on receipt.

In general I would note that I don't like to buy watches without box and papers.

Maybe it's just a rotor issue, and easily fixed.

Just a thought with regard to servicing. Is there a difference between sending in a watch that's running for service, compared with sending in a watch with known faults?
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H0rati0
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Re: SH21 servicing cost???

Post by H0rati0 »

NeWard wrote: Wed Jun 02, 2021 4:26 am
I really wanted to fix this watch but the repair cost on this watch is a bit steep to me and I don't know if I wanted to pay it out.

I'm also furious that the seller sold me a faulty/defective watch. I'm either going to return the watch to seller or ask him for partial $ back because prior to the deal he have stated the watch is in great condition and keeping good time meanwhile it stopped on me not even 2-3 days after receiving it. :? :? :?
Yep, it is a PITA. You have to discuss with the seller anyway but don't delay and you'll have ebay/paypal on your side. The seller will have no choice but to refund if you are unhappy.
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Re: SH21 servicing cost???

Post by jimbo »

In all fairness I think your beef is with the seller not CW.

CW can not be held responsible for a watch if it is now in 2nd or 3rd hand. The watch may well have been "tampered" with, so go back to the seller first. It is not fair on the CW brand to air a grief on here when you don't have the correct documentation. Maybe the seller was not being honest with you in the first place?
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Re: SH21 servicing cost???

Post by brash47 »

If you really want the watch, I'd keep it and send it straight to CW and eat the cost. Go through the service you bought jt through and explain ghe situation. You might get a partial refund for costs related to fixing s watch advertised in "good working condition."

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