Is this a scratch on the crystal or the AR coating of my C63?

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hucifwr
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Is this a scratch on the crystal or the AR coating of my C63?

Post by hucifwr »

Hi all, I have been a happy owner of the new C63 for a couple of weeks, but today my watch took a knock against a door handle as I was walking past and now I appear to have a scratch between the 1 and 2 o'clock indices.

Image
I was surprised because sapphire should not scratch that easily, but then I remembered that some watches have AR coatings applied to the outside of the crystal as well.

Is that what this is, do you think? Or should I send it in for repair?
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Re: Is this a scratch on the crystal or the AR coating of my C63?

Post by Bahnstormer_vRS »

I'm only able to look at it on my phone at the moment, but it looks more like residual from the door handle, as opposed to a scratch.

As to which side of the crystal has the AR coating. I'm sorry but I don't know.

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Re: Is this a scratch on the crystal or the AR coating of my C63?

Post by hucifwr »

Thanks, Guy.

Yes, at first glance of the photo above it does look somewhat like a dark residue, however that is because it's tricky to capture with a camera, so that's the angle from where it's most visible.

Head on, I looks like this:

Image

So it's definitely a scratch of some sort as opposed to something residual from the door.
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Re: Is this a scratch on the crystal or the AR coating of my C63?

Post by Bahnstormer_vRS »

Ah ha.

I can see it better now and am, sadly, inclined to agree it's a scratch.

I'll suggest two options;-

1. Live with it, or

2. Back to CW for a replacement crystal.


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Re: Is this a scratch on the crystal or the AR coating of my C63?

Post by hucifwr »

Damn, that's what I thought.

It's odd, though, isn't it?

I wouldn't have thought sapphire would scratch that easily. My other watch, which I've worn daily for 5 years, has taken plenty of knocks of similar force and the crystal still looks flawless.
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Re: Is this a scratch on the crystal or the AR coating of my C63?

Post by ajax87 »

Time to replace your diamond doorknobs with gold, or even steel maybe.
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Re: Is this a scratch on the crystal or the AR coating of my C63?

Post by hucifwr »

ajax87 wrote: Tue May 25, 2021 4:11 pm Time to replace your diamond doorknobs with gold, or even steel maybe.
And live like a pauper? Never!

Joking aside, CW repairs have confirmed that only the underside of the crystal is coated with AR.

I'll be returning my watch to have it repaired.
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Re: Is this a scratch on the crystal or the AR coating of my C63?

Post by 0uatiOW »

ajax87 wrote: Tue May 25, 2021 4:11 pm Time to replace your diamond doorknobs with gold, or even steel maybe.
Or place your wrist behind your back, crystal forward whenever you pass through a doorway. I’d do that. No, I really do. I also wrap my watch arm in a blanket if I’m sleeping on a plane, not that that’s happened for 15 months.
My name is 0uatiOW, but before you ask, no I don’t.
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Re: Is this a scratch on the crystal or the AR coating of my C63?

Post by H0rati0 »

hucifwr wrote: Wed May 26, 2021 12:49 pm
Joking aside, CW repairs have confirmed that only the underside of the crystal is coated with AR.

I'll be returning my watch to have it repaired.
Given, I would try a good clean up before you return it. As you say it isunusual for sapphire to scratch like that.
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Re: Is this a scratch on the crystal or the AR coating of my C63?

Post by hucifwr »

H0rati0 wrote: Wed May 26, 2021 1:54 pm
hucifwr wrote: Wed May 26, 2021 12:49 pm
Joking aside, CW repairs have confirmed that only the underside of the crystal is coated with AR.

I'll be returning my watch to have it repaired.
Given, I would try a good clean up before you return it. As you say it isunusual for sapphire to scratch like that.
Of course, that was the first thing I tried.

I'm 100% sure it's a scratch on the crystal.
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Re: Is this a scratch on the crystal or the AR coating of my C63?

Post by hucifwr »

Update - here's what the repair team responded with:
Many thanks for returning your watch to us for repair. It has been thoroughly inspected by our technicians, who have diagnosed the following issue:
- new crystal

The cost of completing the recommended repair is £47.40. Our current turnaround time for repairs of this nature is 8-10 weeks.
Am I being unreasonable I'm thinking this should be covered by the warranty? There's no explanation as to how the sapphire crystal was scratches by a door handle, either.
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Re: Is this a scratch on the crystal or the AR coating of my C63?

Post by exHowfener »

Am I being unreasonable I'm thinking this should be covered by the warranty?
I wouldn't expect the warranty to cover this, it isn't an insurance policy.
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Re: Is this a scratch on the crystal or the AR coating of my C63?

Post by hucifwr »

exHowfener wrote: Fri Jun 11, 2021 12:20 pm
Am I being unreasonable I'm thinking this should be covered by the warranty?
I wouldn't expect the warranty to cover this, it isn't an insurance policy.

I suppose.

Shame the crystal can't stand up to a run-of-the-mill bump, either way.
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Re: Is this a scratch on the crystal or the AR coating of my C63?

Post by Bahnstormer_vRS »

By your own admission in your first post "clonked it on a door handle". Self-inflicted and most certainly not a warranty item.

Moreover, the repair cost is entirely reasonable, especially as CW are covering the cost of postage both ways.


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Re: Is this a scratch on the crystal or the AR coating of my C63?

Post by hucifwr »

Bahnstormer_vRS wrote: Fri Jun 11, 2021 12:39 pm By your own admission in your first post "clonked it on a door handle". Self-inflicted and most certainly not a warranty item.

Moreover, the repair cost is entirely reasonable, especially as CW are covering the cost of postage both ways.


Guy


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Sure, the cost of repair is reasonable.

I didn't expect sapphire crystal to marr so easily, is all.
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