It's time the tale were told: From disaster to excellence

Discuss Christopher Ward watches
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H0rati0
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Re: It's time the tale were told: From disaster to excellence

Post by H0rati0 »

nbg wrote: Tue May 25, 2021 8:55 pm
In sending your watch back to CW via DHL for the warranty repair, did the delivery risk sit with you or CW?

Neil
The risk was with CW, usual CW arranged DHL pickup on their account. However, I 'm still impressed with the redress, finding me a brand new watch with a new 60-60 is beyond the call of duty in my experience.
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Re: It's time the tale were told: From disaster to excellence

Post by JAFO »

I suspect the risk will actually end up with DHL.
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Re: It's time the tale were told: From disaster to excellence

Post by H0rati0 »

JAFO wrote: Wed May 26, 2021 11:36 am I suspect the risk will actually end up with DHL.
Depending on CW's account tariff structure. If they insure, it will.
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Re: It's time the tale were told: From disaster to excellence

Post by Deks »

That's a great result and a really nice looking watch. When did they stop selling this watch BTW?
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Re: It's time the tale were told: From disaster to excellence

Post by H0rati0 »

Deks wrote: Thu May 27, 2021 5:09 pm That's a great result and a really nice looking watch. When did they stop selling this watch BTW?
There were a couple in the January sale, but officially last summer.

https://cwarchive.knack.com/cwarchive/# ... c93b45106/
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Re: It's time the tale were told: From disaster to excellence

Post by Viognier »

Fantastic CW customer service and thrilled it has ended well for you!
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Re: It's time the tale were told: From disaster to excellence

Post by watchaholic »

Still sooo disappointed they discontinued the C8PR line. You would think at some point they would settle on 1 or 2 models to keep as irreplaceable CW representatives. Many of you will disagree, but these are such a distinct design, and so well made, they would certainly get my vote.
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Re: It's time the tale were told: From disaster to excellence

Post by H0rati0 »

I'm with you. The C8PR is at least the equal of any Pilot out there (IWC in mind) unbelievable bargain at the price CW charged. These will be enduring classics.
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Re: It's time the tale were told: From disaster to excellence

Post by jculver »

That is quite a story. What an emotional roller coaster that must have been. Well done CW CS, well done indeed. This is how you build brand loyalty and and ambassador for life.
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