No exchanges.

Discuss Christopher Ward watches
Geefiasco
Senior
Senior
Posts: 84
Joined: Sun Dec 20, 2020 10:00 pm
CW-watches: 15

No exchanges.

Post by Geefiasco »

I sent my watch in last week to be returned for a smaller case size and had an email saying they’re not accepting exchanges and would have to repurchase.

I’m gutted because I got £100 off and now I’m having for fork out more for the same watch.

Anyone know why they aren’t offering exchanges?
The highest human act is to inspire.
User avatar
Bahnstormer_vRS
Moderator
Moderator
Posts: 35166
Joined: Thu Sep 06, 2012 3:06 pm
CW-watches: 34
LE-three: 1
LE-foura: 1
LE-fourb: 1
LE-six: 1
Location: Hertfordshire, UK

Re: No exchanges.

Post by Bahnstormer_vRS »

An internal accounting matter, I believe.

However, you can still get your £100 off with the code 100LOUPE20. You've not lost out.

Guy
In small proportions, we just beautie see:
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)

Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
Geefiasco
Senior
Senior
Posts: 84
Joined: Sun Dec 20, 2020 10:00 pm
CW-watches: 15

Re: No exchanges.

Post by Geefiasco »

You're a Godsend, really appreciate that mate!
The highest human act is to inspire.
JAFO
Senior Forumgod
Senior Forumgod
Posts: 4491
Joined: Wed Jul 15, 2020 3:59 pm

Re: No exchanges.

Post by JAFO »

Have you worn your larger watch, and then want to swap it? Or do you mean you haven't worn it - in which case you could return it under 60/60 and then buy whatever takes your fancy.
ScattsLeics
Posts: 4
Joined: Thu Feb 04, 2021 9:34 pm

Re: No exchanges.

Post by ScattsLeics »

Feels like an admin formality
Geefiasco
Senior
Senior
Posts: 84
Joined: Sun Dec 20, 2020 10:00 pm
CW-watches: 15

Re: No exchanges.

Post by Geefiasco »

JAFO wrote: Thu Feb 04, 2021 6:39 pm Have you worn your larger watch, and then want to swap it? Or do you mean you haven't worn it - in which case you could return it under 60/60 and then buy whatever takes your fancy.
Never worn it mate. Just tried on an sat in the box whilst I was deciding.

I just bought the 40mm Trident which I wanted as a replacement and spontaneously bought Deep Blue SuperCompressor :shock: I couldn’t resist.
The highest human act is to inspire.
User avatar
jkbarnes
Senior Forumgod
Senior Forumgod
Posts: 7852
Joined: Wed May 24, 2017 8:39 pm
CW-watches: 3
Location: Virginia, USA

Re: No exchanges.

Post by jkbarnes »

Geefiasco wrote: Thu Feb 04, 2021 11:40 pm
JAFO wrote: Thu Feb 04, 2021 6:39 pm Have you worn your larger watch, and then want to swap it? Or do you mean you haven't worn it - in which case you could return it under 60/60 and then buy whatever takes your fancy.
Never worn it mate. Just tried on an sat in the box whilst I was deciding.

I just bought the 40mm Trident which I wanted as a replacement and spontaneously bought Deep Blue SuperCompressor :shock: I couldn’t resist.
Ooh, that deep blue SC! You’ll need to post pics of this dynamic pair when they show up.
Drew
User avatar
brash47
Expert
Expert
Posts: 211
Joined: Sat Jul 18, 2020 6:08 am

Re: No exchanges.

Post by brash47 »

That's been their policy since last year. They will only do a refund, no exchange. You'll have to do a new purchase.

Sent from my SM-G988U using Tapatalk

Geefiasco
Senior
Senior
Posts: 84
Joined: Sun Dec 20, 2020 10:00 pm
CW-watches: 15

Re: No exchanges.

Post by Geefiasco »

jkbarnes wrote: Fri Feb 05, 2021 12:01 am
Geefiasco wrote: Thu Feb 04, 2021 11:40 pm
JAFO wrote: Thu Feb 04, 2021 6:39 pm Have you worn your larger watch, and then want to swap it? Or do you mean you haven't worn it - in which case you could return it under 60/60 and then buy whatever takes your fancy.
Never worn it mate. Just tried on an sat in the box whilst I was deciding.

I just bought the 40mm Trident which I wanted as a replacement and spontaneously bought Deep Blue SuperCompressor :shock: I couldn’t resist.
Ooh, that deep blue SC! You’ll need to post pics of this dynamic pair when they show up.
Will do!
brash47 wrote: Fri Feb 05, 2021 5:35 am That's been their policy since last year. They will only do a refund, no exchange. You'll have to do a new purchase.

Sent from my SM-G988U using Tapatalk
Oh right, at least I know this for future reference, thanks for letting me know.
The highest human act is to inspire.
User avatar
Viognier
Trusted Seller
Trusted Seller
Posts: 4611
Joined: Mon May 28, 2012 8:16 pm
CW-watches: 5
Location: Canada

Re: No exchanges.

Post by Viognier »

Congrats on your two new watches! I admire your return one, buy two policy :clap:
Small collection of timepieces that I enjoy
User avatar
rkovars
Senior Forumgod
Senior Forumgod
Posts: 3258
Joined: Tue Apr 14, 2020 7:56 pm
CW-watches: 5
Location: New England, US

Re: No exchanges.

Post by rkovars »

Viognier wrote: Fri Feb 05, 2021 4:08 pm Congrats on your two new watches! I admire your return one, buy two policy :clap:
I might need to adopt that! :thumbup:
Life is not a matter of holding good cards, but sometimes, playing a poor hand well.
Jack London