I posted this elsewhere, but I’ll update my thread for posterity. I already received the watch back repaired. Everything looks great. CW was communicative and efficient. I feel for those who have had bad experiences, but hope this is the norm.
I was fully prepared to wait months, but was thrilled to get it back within a couple weeks. Likely due to the super simple nature of this repair.
The timeline:
- I noticed the speck on 2/2.
- I emailed CW about it on 2/3, proposed they exchange for a new watch (was only about 2 months old).
- Declan with CW replied on 2/4 declining the exchange, saying they’ll set up for DHL to pick it up for repair.
- I requested DHL pickup on 2/10, Declan set it up and they picked it up at no charge.
- Arrived at CW 2/12, CW acknowledged receipt to repairs department 2/15.
- CW emailed saying repair was complete on 2/17.
Despatched via DHL 2/18.
Arrived at my door 2/23 (after a DHL delay due to inclement weather).
I’m chuffing at the bits with the whole experience and having one of my favorite watches back.