ajax87 wrote: ↑Tue Feb 16, 2021 6:02 pm
ttix67 wrote: ↑Tue Feb 16, 2021 5:47 pm
Not sure if anyone here is able to help - I purchased a secondhand C65 SH21 on eBay and the original buyer asserts that he never received the original COSC certificate. Both us contacted CW, who stated they cannot provide the certificate. This seems a stark contrast to the OP's scenario and so I am just a bit frustrated at this whole experience. I even cited the duplicate language (which CW acknowledged), yet stated this could only apply to "specific situations." This was just so vague and while it is just a piece of paper in the end, it does bother me not resolving this.
I asked if a COSC can be later issued upon servicing, but upon reading prior posts, this seems unlikely. Not sure if anyone else has suggestions.
I can’t speak to CWs stance, though the difference may be that the OP purchased the watch directly from CW and the cert provided was incorrect, whereas you bought secondhand and the original owner likely tossed it, no matter what they’re saying now. The OPs situation is a verifiable CW customer service failure while yours is not. Sorry for your situation, but I don’t think I can fault CW’s response for you.
If you want the cert, it sounds like the COSC can reissue the original cert, likely at a cost. You can check out
https://www.cosc.swiss/en if you want to check on that. Sounds like you’d just need the movement serial number. I’d be curious to verify if they indeed will and what it would cost.
Oh I completely agree with you. However, I am in full and complete communication with the original buyer (with his name, order number, etc.) and even had him communicate with CW. I get their response with me, fine - but if their original buyer is asserting that he never received it, then it seems a bit troubling that they refused to acknowledge the situation.
I also concede what you're saying in that the original owner may be lying and may have tossed it. However, if that was the case, then the duplicate language in the COSC FAQ should kick in, but CW does not even seem to want to pursue that route either, even if the cost is borne to the customer. That's why I'm frustrated that there is no available solution here and the vagueness of the response I received. I'm all for that option, but even that seems foreclosed to me at this point. My understanding was that CW had to make the request, but please correct me if I'm wrong (I've also read stories about the difficulties of communicating with COSC as a consumer.)
Also unsure of how I would get the serial number of the movement as it's a closed caseback. Is it printed on the 60/60 warranty card? Otherwise, I have no way of obtaining the movement ID #