Search found 508 matches

by Jkpa
Tue Mar 05, 2024 3:07 pm
Forum: The Inside Track
Topic: CW in DC and where to next here in North America ...
Replies: 4
Views: 199

Re: CW in DC and where to next here in North America ...

Fantastic pics. Thanks for sharing :)
by Jkpa
Tue Mar 05, 2024 3:06 pm
Forum: General Discussion
Topic: Heading out to the DC Watch Show
Replies: 26
Views: 942

Re: Heading out to the DC Watch Show

Thanks!
by Jkpa
Tue Mar 05, 2024 2:55 pm
Forum: General Discussion
Topic: Heading out to the DC Watch Show
Replies: 26
Views: 942

Re: Heading out to the DC Watch Show

Where is the post from the CW rep Mike about the show? He posted a thread with great pictures even from inside the White House. Where did the thread go?
by Jkpa
Thu Feb 29, 2024 10:41 pm
Forum: General Discussion
Topic: BumbleBeasts with broken wings. Incident Analysis, and attempt to find Root Cause.
Replies: 19
Views: 699

Re: BumbleBeasts with broken wings. Incident Analysis, and attempt to find Root Cause.

As posted on FB — BumbleBeast/QC update 3 (or whatever it is now). Mr France himself also emailed me. Not going to post his email here but as with the initial response from the CS rep, he is appreciative of being made aware of potential issues, and advised they take the process very seriously and vo...
by Jkpa
Wed Feb 28, 2024 9:04 pm
Forum: General Discussion
Topic: BumbleBeasts with broken wings. Incident Analysis, and attempt to find Root Cause.
Replies: 19
Views: 699

Re: BumbleBeasts with broken wings. Incident Analysis, and attempt to find Root Cause.

CW replied. I’m pleased with their response and I believe that they want to address the concerns that have come up from me and others. Nobody is perfect. It is what you do when opportunities arise for improvement that defines you, in my view. “Dear Jacob, Thank you for your proactive approach in sha...
by Jkpa
Wed Feb 28, 2024 1:05 pm
Forum: General Discussion
Topic: BumbleBeasts with broken wings. Incident Analysis, and attempt to find Root Cause.
Replies: 19
Views: 699

Re: BumbleBeasts with broken wings. Incident Analysis, and attempt to find Root Cause.

Yeah I didn’t want to wait 8-10 weeks to get a watch I had just ordered. And the analysis may well be totally wrong, but based on the data available to me here that’s my best guess. As I said, it’s just an example. We could go down the DHL or RM direction for packaging shipping issues. There are man...
by Jkpa
Tue Feb 27, 2024 8:13 pm
Forum: General Discussion
Topic: BumbleBeasts with broken wings. Incident Analysis, and attempt to find Root Cause.
Replies: 19
Views: 699

Re: BumbleBeasts with broken wings. Incident Analysis, and attempt to find Root Cause.

timor54 wrote: Tue Feb 27, 2024 7:16 pm A very basic question; are these three separate watches, or the same watch that's been sold sequentially to three unsuspecting punters without any remedial action...

Three separate watches. We compared serial numbers to verify.
by Jkpa
Tue Feb 27, 2024 5:36 pm
Forum: General Discussion
Topic: BumbleBeasts with broken wings. Incident Analysis, and attempt to find Root Cause.
Replies: 19
Views: 699

Re: BumbleBeasts with broken wings. Incident Analysis, and attempt to find Root Cause.

Yes, shipping damage could be a cause, but I’m thinking it’s unlikely due to this not being an isolated incident, and in a very short timeframe. The trend of three identical watches arriving to three different locations with the same issues points more toward QC than shipping damage, but of course i...
by Jkpa
Tue Feb 27, 2024 4:47 pm
Forum: General Discussion
Topic: BumbleBeasts with broken wings. Incident Analysis, and attempt to find Root Cause.
Replies: 19
Views: 699

BumbleBeasts with broken wings. Incident Analysis, and attempt to find Root Cause.

This post is not intended as being negative toward CW – quite the contrary. I love the brand, the watches, and especially the ownership community. I would like to in some small way help get to the bottom of the issue that may be occurring so that CW can potentially improve, and thereby ensure happie...
by Jkpa
Fri Feb 16, 2024 9:40 pm
Forum: General Discussion
Topic: CW Regrets
Replies: 17
Views: 1088

Re: CW Regrets

Yes, there are a few. I sold more than a dozen CWs between Jan 2021 and Jan 2022, in anticipation of “The Call” from a Rolex AD. Several tremendous models among them, but one I do wish I had kept a hold of was the C60 MK2.5 316L LE Yellow. There’s one on eBay now, and a CWE member also has one he mi...
by Jkpa
Tue Feb 13, 2024 5:22 pm
Forum: General Discussion
Topic: January 2024 Sale
Replies: 207
Views: 13524

Re: January 2024 Sale

Sale reloaded.

80+ watches as of now.
by Jkpa
Fri Feb 09, 2024 8:07 pm
Forum: General Discussion
Topic: CW not refunding duties on watch that arrived faulty and was returned
Replies: 31
Views: 1265

Re: CW not refunding duties on watch that arrived faulty and was returned

maclink wrote: Fri Feb 09, 2024 7:56 pm Ok, so shouldn't CW be the one filing the Duty Drawback?
Yes, that’s what I told them day one and DHL also said that.
by Jkpa
Fri Feb 09, 2024 6:37 pm
Forum: General Discussion
Topic: CW not refunding duties on watch that arrived faulty and was returned
Replies: 31
Views: 1265

Re: CW not refunding duties on watch that arrived faulty and was returned

Here is DHL’s final response to the email I sent before the refund came from CW: “Hello, Please be advised in order to receive a refund on the duties paid on a shipment you are now returning, you will need to contact a US Customs broker (online) and file what is called a Duty Drawback with them. DHL...
by Jkpa
Tue Feb 06, 2024 8:00 pm
Forum: General Discussion
Topic: CW not refunding duties on watch that arrived faulty and was returned
Replies: 31
Views: 1265

Re: CW not refunding duties on watch that arrived faulty and was returned

They’re still talking about DHL and the duty process It seems to me that whilst you are a customer of CW, CW are the customer of DHL and it is they who should be sorting out any issues - as they have a contract with DHL and not you. By coincidence I've recently had and issue with DHL losing a case ...
by Jkpa
Tue Feb 06, 2024 6:24 pm
Forum: General Discussion
Topic: CW not refunding duties on watch that arrived faulty and was returned
Replies: 31
Views: 1265

Re: CW not refunding duties on watch that arrived faulty and was returned

Right - if I didn’t like it, fair play. But alas, not the case here. Now it’s resolved… but only after I copied in the CEO… The refund for the duty should be processed within 5 days. They’re still talking about DHL and the duty process so it seems they’re not really grasping how this should work. I ...